Returning a product:
- Create a return within 14 days of receiving your order
- Get a return label by contacting serviceEU@obeyclothing.com
- Pick a refund option: Exchange, Store Credit or Payment Refund (SFr. 10.00 fee)
- Securely repackage your merchandise and include the original invoice
- Cover or remove any original shipping barcodes from package
- Take the package to a UPS Access Point. Click here to find a location near you.
Where Can I Find My Order Number?Your order number is located in the order confirmation email and on the packing slip that is included in the box. In the case below the order number is 1465.
When will I receive my refund/store credit?Your refund, store credit or exchange will be processed within 7 working days after arriving in our warehouse. Please consult your return track and trace to see when it arrives.
Exchanges:To exchange a product please return the item(s) using the steps above and let us know what item, color and size you want to receive in return. A new order will be created that will ship once the returned product(s) arrive in our warehouse.
If there is a price difference you will be compensated with a refund or you will receive a new invoice to pay for the outstanding amount.